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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Anyone figure out how to update a .tar file on these yet. All I get is invalid file, it has to be a .tar file that is 200k or less but doesn't seem to take it.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
I take it I'm one of the first to have this product in my office for testing.
Russ runs a local service and private tech center. [/url]
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Nobody???? This is not good, it's kind of a selling point due to the terrible default MOH.....
Russ runs a local service and private tech center. [/url]
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Joined: Nov 2008
Posts: 27
Member
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Member
Joined: Nov 2008
Posts: 27 |
The MOH on the X-44 consists of 3 files, u-law, a-law and g.729, which must be compressed into a TAR File no larger than than 200kbs (between 8 and 15 seconds of music). If you have a specific piece of music that you would like to use, you should email it to XBLUE Technical Support, and they will probably create the finished file for you. I believe that they will be posting some preloaded MOH Files on their website that can be download.
When uploading a new MOH file to the X-44, you must upload it each of them individually or the caller may not receive the correct MOH when placed on hold.
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Joined: Jan 2013
Posts: 2
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Member
Joined: Jan 2013
Posts: 2 |
Hey guys, 1st time here and I just had to comment. Just got an XBlue X50-8ext. system to install. Our old Avaya MOH worked with an mp3 file of 6:03 and totaled 62 mb. I shrunk that file down with free audio program GoldWave (v5.58 from www.goldwave.com) and used "Save as type: WAVE (*.wav)" with "Attributes: IMA ADPCM 8.000 kHz, 4 Bit, Mono" File size is now 1.4 mb and plays well. Sound is voice over easy listening music. Best to you.
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Joined: Jan 2013
Posts: 2
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Member
Joined: Jan 2013
Posts: 2 |
This is a late reply to Russ, but... my X50 asks for *.tar file for MOH. They can be recorded through the extension and program menu. I have not tried this yet but I think you can save a *.wav file as described above and use the free program 7-Zip to shrink the sound file for access by the MOH system. Just choose to save as *.tar (you can use the audio program GoldWave to save your sound as u-law and a-law).
Last edited by korz; 01/27/13 07:00 PM. Reason: audio save extensions
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Joined: Nov 2008
Posts: 27
Member
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Member
Joined: Nov 2008
Posts: 27 |
The MOH on the X-50 is easy to change. XBLUE has a special technical Bulletin on their website that will step you through the process (See link below). The X-44 is a little more difficult but if you email support the file, they can create the MOH file for you. https://www.xbluenetworks.com/site_...tin%20MOH%20-%209001-%202011-%200001.pdf
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