atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems IP Phone on an SBX

We are having a devil of a time getting an Edge 8000 IP phone to connect to an SBX. The phone appears to be seen by the MFIM because the IP address of it shows up, but the phone won't come up. I can also ping the MFIM without any problems. Is there some magic to make this happen?

Are you programmming the phone as remote or Local? I had a similar issue where I came to find out that all phones are considered remote even though you are on the same LAN. Check the settings on the handset where you punch in the MFIM and other related data

It is set for remote. We've tried two other phones and the same thing occurs: "No response from MFIM". The KSU does see the local IP address of both phones though.

Programming VOIP card settings from a digital keyset
1. Enter KSU programming from the digital attendant phone
2. Press PGM
3. Dial 103 (Logical Slot Assign)
4. Press Flex Button 2 (STA)
5. What to enter will depend on what cards are installed. If there are two CHB308 cards installed the
display will show 01 02 .. .. ..
Dial 01 02 99 to assign station ports to the VOIB.
5. Save
Assign IP Address to the VoIB.
1. Press PGM
2. Dial 340 (VoIB Attributes)
3. Press Flex Button 1 (IP ADDR)
4. Dial the IP Address (eg 192.168.1.10 Dial 192168010010)
5. Save
6. Press Flex Button 2 (Gateway ADDR) - Mandatory
7. Dial Default Gateway for VoIB (eg 192.168.1.1 Dial 192168001001)
8. Save
9. Press Flex Button 3 (Subnet Mask)
10. Dial Subnet Mask (eg 255.255.255.0 Dial 255255255000)
11. Save
VoIB Slot/Port Usage Assignment
1 Press PGM
2 Dial 380 (VoIB Slot Assignment)
3 Press Flex Button (VoIB Slot )
4 Dial 10 (Slot Number to Program)
5 Save
6 Press Flex button 2 (RSG/IP channel Assign)
7 Dial 10 (Slot Number)
8 Dial 4 (or number of channels to reserve for IP Phones)
9 Save


VoIB IP Station Assignment
1. Press PGM
2. Dial 381 (RSG/IP No Assign)
3. Press Flex Button 2
4. Dial the number of IP Stations you wish to program (eg 04)
5. Save
Reset the system and VoIP card.
Program IP Phone Attributes – The number of bins available to program will correspond to the number of IP
phones programmed in PGM 381.
1. Press PGM
2. Dial 386 (IP Phone Attrib)
3. Dial the Bin Number (eg 01 This would be the first IP Station)
4. Press Flex Button 1
5. Dial the MAC Address of the IP Phone
NOTE:
*=A, #=B, NAV Left=C, NAV Right=D, NAV Up=E, NAV Down=F
Save

Did you just add the VoIP board? Can you see it in the cabinet view?

@Derrick: Thanks so much for the detailed information. I'm guessing that we may have missed one of those steps, so we'll definitely be confirming everything tomorrow.

@Dave: This was a completely new installation. The card is showing as present and in service. We get feedback from the phone's IP address, etc. as well.

Wow, IP phones used to be so easy to set up back in the day on the DVX+ and XTS.

I just setup a bunch of 8000 series on an MBX. Piece of cake. They came right up. Of course you have to manually enter the IP addresses and such. Thanks to my buddy who told me a long time ago to buy a used hand held scanner.. So much easier to imput the MAC address that way!

Did you follow Vertical's cheat sheet?

Larry, I didn't know such a thing existed.

Yepper, it's on V-connect: Remote IP7000 Phone Set Up (SBX_TT061608_IP7). I think there is also a copy in the Programming & Operations Guide.