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ACD Classes #468567 06/12/07 06:33 AM
Joined: Jun 2007 Posts: 3 Galveston Texas sb020397 Member
sb020397 Member Joined: Jun 2007 Posts: 3 Galveston Texas	We have a Version 3.2 pc programmer. Our local installer has moved on and his replacement is absolutely terrible. We are familar with the setup and programming but it appears that the user name the installer created has limited access. There must be a master password that we can use to adjust settings. Can anybody assist us or point us in the right direction. We refuse to call the new guy out as everytime he leaves something else doesn't work.

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Re: ACD Classes #468568 06/12/07 12:40 PM
Joined: Aug 2006 Posts: 1,802 Likes: 11 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,802 Likes: 11 Western NY	PM sent Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Re: ACD Classes #468569 06/13/07 05:30 PM
Joined: Apr 2004 Posts: 284 Minnesota XConnect Member
XConnect Member Joined: Apr 2004 Posts: 284 Minnesota	Quote Originally posted by sb020397: We refuse to call the new guy out as everytime he leaves something else doesn't work. Just a thought, but if you are making your own programming changes, you need to do a fresh download after the tech comes on site and makes programming changes. The tech must also do a fresh download when he comes on site, so his programmer profile for your system will be updated with any changes that you may have made since the last time that he was there. I have seen this happen a few times, where I would go onsite and make a change using my laptop. Then the IT person would use their programmer to make changes, but would not do a download of the system programming before making changes. I am not saying that this is what happend in your case, but I want to make sure that you understand. I thought you said that your system was down...