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Joined: Apr 2009
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Ok, So I've gone down the line with most of the programming, but I am seeing that the Auto Attendant is "function 4". Seems that in the programming mode, I have functions 1, 3, 5, 6...but no 2 and 4 in the prompts; and if I press 2 or 4, nothing. I need to program the AA, but seem to be locked out. Any help would be appreciated. (There is already an AA in place, I just need to re-record greetings and map extensions).
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Joined: Jan 2007
Posts: 1,217
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It sounds like you are entering the Admin password and not the Installer password. The Installer pw will give you full access to programming.
Aaron
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Joined: Oct 2005
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AJ, You are definitely in ADMIN programming instead of INSTALLER programming which would offer you options for 2 & 4 as well as the others. It is not uncommon for one to think the ADMIN level is the top tier of programming.
I know the Real Estate business is kinda tight right now but the help you need is well worth a few bucks to a local ESI Tech.
I know a few in your area or we can swap a few emails but due to restrictions on password posting not much else can be done in the open forum.
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Joined: Jan 2007
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Let me know if you get to that point and need help, we might be neighbors.
Aaron
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Joined: Apr 2009
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You guys are helpful, thank you. I just need to locate the installer pwd. If unable to get, is there a reset option (without completely reinitializing the system)? Norstar has that option I believe. I'd love to call a tech, just can't afford it (I AM these people's tech...unfortunately). I am well aware of my newbieness 
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Joined: Jul 2007
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The only password reset option is through an ESI Dealer.
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Joined: Apr 2009
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Figured that was comin...Hopefully they (the company whom my clients bought the system from) can provide.
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Joined: Oct 2005
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Click Here for an article on this subject by what appears to be a rather forward thinking individual. :rofl:
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Joined: Dec 2005
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Originally posted by grider: Click Here for an article on this subject by what appears to be a rather forward thinking individual. :rofl: Gee if that guy gets any smarter..... :bow:
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Joined: Apr 2009
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Hey guys; what about a complete re-initialization to go back to the default settings and password? There is no way to do that? Meaning, whomever set the password--it's that same one forever? Doubtful..
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