atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems E-class GenII, busy tone when pressing prog

Hi, Have a E-class GenII that I need to change the time on. When I press the PROG button I get a fast busy. It will not give me the chance to enter the password. I'm trying this on a 48-key phone. Am I missing something?

I think your modem might be locked up in programming. I'm sure a power-cycle will fix this.

Thanks for the idea, but we have tried rocking the power and it still is giving a busy tone when PROG is pressed from any phone.

There is really something wrong here and there might be even greater problems yet to come. I say that because the press of the PRGM button is the entry point to everything that matters, if you can't get past that the only other option to maintain the system is direct connect with the proper software.

Just for me press these keys in order.

PROGRAM-HOLD-XXX-POUND (XXX is your admin password)

You will still hear the fast busy after pressing PRGM but the remainder might override it.

Sounds to me like a hard drive / flash going, you should get your ESI Reseller and have them have ESI dial in and check it out.

We have had a similar thing happen with an E-class, it turned out to be the hard drive.

Cosmo

Stupid question I know, but are you sure that you actually did cycle the power? You say you rocked the power which leads me to believe you turned off a power bar rather than unplugging the KSU. Are you sure you got the right power bar? If so, the phones should have been completely dead for at least 1 to 2 minutes.

bdunne, Not a stupid question at all. We did a power cycle this afternoon via unplug power and didn't improve anything.

Cosmo, this particular E-Class is a flash card system. I first suspected a hard drive system and was leaning in that direction also.

Next step is ESI Tech Support and the debug process.

It isn't what you know, it is who you know!

For future reference if software is not updated regularly it is possible for the PROGRAM key to loose it's code. ESI TS has a procedure for this and it takes less than 2 minutes.

:thumb: :db:

Or, Maybe? The Voicemail boxes are all Full, Try deleting some messages..just a thought.

And a good thought it was since this is very common on the 2 hour & 6 hour S-Class systems but I never have had a VM overload on the E-Class. I think they are somewhere around 140 hours.