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I'm the head technician in a computer shop that uses the IVX20+ system, which houses a 20GB Seagate hard drive, which sounds like it's on the edge of death. Seeing as hard drive cloning is a standard part of my day, I was wondering if anyone knew if it was possible to just clone the old drive to a new drive, or not.
I'm guessing that the drive may have a password on it, preventing me from cloning the drive, which will require an installer to come and enable us to do this work on the system (as far as I know).
Any ideas? Should I just attempt to do this, and find out the results later?
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Joined: Oct 2001
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If there is a way for esi to prevent you from doing that, you can be sure they did. I have replaced a few with replacements direct from esi.
Mark
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Joined: May 2005
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Just a bit of advice: If the hard drive does die (you will probably have things happen like voice prompts repeating, scrambled messages, etc.), DO NOT power down the system until you have a replacement drive on hand. The OS is loaded from the hard drive, so it will not reboot without it.
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my understanding is that the ESI HD is a proprietary format and OS and it can not be accessed, copied or cloned by PC software.
We asked ESI about this as we are installing ESI 600's for a customer that we'd like to be cloned as we install them. ESI said that we could not clone the drives, but we could create an image and back it up, then restore it as needed on new systems.
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Joined: Oct 2001
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Originally posted by PhoneSol:
ESI said that we could not clone the drives, but we could create an image and back it up, then restore it as needed on [b]new systems . [/b] meaning hard drives and systems purchased from ESI, is that correct? You can't just go get a new hard drive and load everything back on it right? As a side note, when the hard drive fails, the phone system is completely out of service right? And Jimmsta needs to complete his profile. Mark
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When the hard drive fails, the system will continue to work (except for the voice mail), until you try to restart it.
On the E-Class Gen II you can install a flash card in addition to the hard drive. It won't mirror the hard drive but it wil boot the system if a hard drive fails AND the customer reboots before they call you.
The ESI 600 and X-class both have mirrored memory module options so that all data will be retained in the case of a HD failure.
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Joined: Sep 2004
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Actually, I sucessfully copied a 128 IVX last month using my drive duplicator.
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Moderator-Comdial, ESI, Voicemail, Cisco
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Good info CT. The key would be to dup it way before it got corrupted.
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