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Joined: May 2003
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I have a new customer that has a ESI IVX 128. They are having trouble with the on hold recall. What I've found is that when you put a caller on hold and the hold recall timer expires, it first rings the station that put it on hold and after a few rings it seems to be trying to ring the call to AA and just rings into nowhere locking up the line indefintely. The customer does not want any of the VM or AA features and I have access to programming but do not know what options to select. One other wierd thing is when the unit does the transfer, it will also light the line 6 button wich is undefined and no line is terminated to port 6. In the line ringing program I did find an ext 192 programmed to ring but there is no extension there. Any suggestions would be appreciated.
[This message has been edited by JOHNYREB (edited November 07, 2003).]
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Hard to say without knowing how they have it set up. You can start here. Go to CO line options.Look in your Answer Ring Assignments, you can tell it where to go on the 1st,3rd,5th,9th ring.
Do you have a manual? If not I can e-mail you the installers/programming.
[This message has been edited by dtmf (edited November 07, 2003).]
Russ runs a local service and private tech center. [/url]
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Joined: May 2003
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Will do..... thanks DTMF.
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Joined: May 2003
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I finally bit the bullet and paid the $40 bucks for the Telprogramer manuals site just before you posted, so I have the manual now. I've been waiting for an excuse to spend the money and I'm glad I did. Its well worth the money. I appreciate the offer though.
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What's good about tel-programmer is he'll give ya some support when ya need it.
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Just wanted to update and say problem solved. For reasons I have been unable to tell the vendor had the lines ringing to phantom extensions on the 9th ring, I think the system was moved from another location and it used to have an external ringer somehow hooked to another port. Just wanted to say thanks for the help. I've got a new customer and everyone is happy.
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Your welcome,Glad I could help.
Russ runs a local service and private tech center. [/url]
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dtmf - Could you send me a copy of the docs? I picked up a new client that has a system. Thanks dave
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I need the installers manual for the IVX 128. Do you still have one that can be emailed? Thanks! <font face="Verdana, Arial" size="2">Originally posted by dtmf: Hard to say without knowing how they have it set up. You can start here. Go to CO line options.Look in your Answer Ring Assignments, you can tell it where to go on the 1st,3rd,5th,9th ring.
Do you have a manual? If not I can e-mail you the installers/programming.
[This message has been edited by dtmf (edited November 07, 2003).]</font>
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