web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2001
Posts: 3,869
Member
****
OP Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Installing dealer abandoned customer and he is having issues of phantom ringing on four Edge 120 phones with lights going on and phantom ringing but this is not happening with the older DX120 phones.

Also he thinks this problem started when a 4 CO card was added to the basic 8 cabinet.

Have you seen this before and could it be just the 4 CO card or just the phones?

I am NOT a Comdial guru, just trying to point him in the right direction.

Thanks, Bunnie


THE Bracha, old blond specialist in Rube Goldberg solutions.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Mar 2006
Posts: 328
Member
Offline
Member
Joined: Mar 2006
Posts: 328
It could be that; what lights flash when the ring occurs? A specific line button? Are the phantom sets members of a UCD group or answer position? What does the LCD show during phantom ring?


Hackbarth Communications, L.L.C. - Serving South Central Wisconsin's Telecom Needs
Joined: Jul 2011
Posts: 317
Member
Offline
Member
Joined: Jul 2011
Posts: 317
Is there an 8 port extension card added instead of a 16?

Joined: Feb 2007
Posts: 902
Retired Moderator
*****
Offline
Retired Moderator
*****
Joined: Feb 2007
Posts: 902
The 8 port station cards work fine in the DX120. I suspect one of two things, faulty CO4 card or the system needs to be reinitialized. Like all Tecom products it sometimes has issues when you add any hardware without reinitializing. This has been a problem for years.

Joined: Jul 2011
Posts: 317
Member
Offline
Member
Joined: Jul 2011
Posts: 317
In some 120 cabinets the 8prt expansion cards are ok, others they will go nuts, it may not be for 2,3 years, but we've had 5+ go nuts lighting lights and the common denominator was 8 port extension cards. Replaced with 16prt cards and it was fine.

Joined: Mar 2001
Posts: 3,869
Member
****
OP Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Thanks, I will have the customer get more detailed reports of exactly what is happening per set.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Joined: Feb 2007
Posts: 902
Retired Moderator
*****
Offline
Retired Moderator
*****
Joined: Feb 2007
Posts: 902
In some 120 cabinets the 8prt expansion cards are ok, others they will go nuts, it may not be for 2,3 years, but we've had 5+ go nuts lighting lights and the common denominator was 8 port extension cards. Replaced with 16prt cards and it was fine.
---------------------------------------------------

Odd, I had a massive inventory (couple of hundred) of 8 port cards and used them almost exclusively with no trouble at all.

By chance was it a certain release of Edge phones or certain version of software?

Speaking of that, I still have lots of 8 port cards, PRI cards, DX80 expansions, CO cards and a dozen flash mails if anybody needs any.

Joined: May 2005
Posts: 21
jcd Offline
Member
Offline
Member
Joined: May 2005
Posts: 21
Hi, I am looking for a 4-port expansion module (7273), 8 phones (7261), and a 16 digital port expansion card (7221), do you have these available?


Juan
Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
Deltron, PM sent.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,326
Posts638,992
Members49,781
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,455 Shoretel
190,737 CTX100 install
189,211 1a2 system
Newest Members
wierderal, Rupert, hamishegg, Rphoneguy, Kahm310
49,781 Registered Users
Top Posters(30 Days)
Toner 11
Rupert 7
tim10 5
lyte 4
dexman 3
Who's Online Now
1 members (PhoneGuy827), 97 guests, and 105 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5