web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2010
Posts: 28
Member
OP Offline
Member
Joined: Jul 2010
Posts: 28
i have a customer who had me build an "on-call"
tier setup that isnt working efficiently.
basically, call goes to first mailbox (or "tier")
-it calls out and if not answered, does a fwd and delete to second "tier" after 15 minutes.
this continues thru 10 tiers. two issues - first, sometimes it just plain skips a tier and doesnt notify at all - not sure why. second, if person doesnt retrieve msg before it moves on, they cant seem to understand it is no longer there, it got deleted. this is waaaaay confusing, but it is what they origionally wanted. simple solution is the person on call answers the call and doesnt dodge it, but they dont want to hear that - is there a better/easier way to do this?

thanks
SSG Tedford


-I appreciate your time and help-
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2011
Posts: 5
Member
Offline
Member
Joined: Dec 2011
Posts: 5
well have to revisit what they call estaaciendo in svmi is an option that can be viewed on-line is making the call, once there is surely going to see that you are sending the call to any menu that you have to disable

Joined: Dec 2010
Posts: 681
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 681
Take out the delete and just have it auto forward. Will give the person prior a chance to get the message then, if they happened to be on a call or something.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,326
Posts638,992
Members49,781
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,454 Shoretel
190,737 CTX100 install
189,211 1a2 system
Newest Members
wierderal, Rupert, hamishegg, Rphoneguy, Kahm310
49,781 Registered Users
Top Posters(30 Days)
Toner 11
Rupert 7
tim10 5
lyte 4
dexman 3
Who's Online Now
2 members (PhoneGuy827, Toner), 88 guests, and 97 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5