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#440488 10/08/11 01:42 PM
Joined: Sep 2009
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Hey all Samsung certified tech 9 years now however left the PBX business in 2006 and now work for a CLEC and haven't really touched a Samsung since. Anyway have a DCS 50 si ext 206 off the main board wont ring on incoming calls. All co lines ring to group 500 and 206 is definitely a member in 500. Ringing volume is ok checked that. Also all 4 co lines have appearances on the first 4 programmable buttons on phone checked button programming. I have tried a different phone that I know rings and still no ring. The light on the buttons lights up but no ring. On a side note the customers APC ups died about 3 months ago and this started after this. Customer just told me about the issue. Maybe bad port on main board? not sure?

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Can you ring the ext internally?
Is it logged out of the group?

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Aha did not think of the phone being logged out of the group, I will try that. Thanks this is all slowly coming back to me.

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is DND on for that phone? Try dialing 400.

401 turns on DND, 400 turns it off.

500 would not be log in log out group.


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