atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems No CID DSP

Hello, I hope someone can help me out.

I have a new 7200 with MP20 v4.46d, 8TRK2, 16DLI2, OAS v2.01, SVMi-20E v5.03. that doesn't seem to be giving me CID.

The display reads "No CID DSP" on incoming calls at all ringing extensions.

I have checked and double checked
Station display,
Station Data and
Loop Trunk Data
and all settings look correct and pretty straight forward. Caller ID was working on the existing OS100 that was replaced by this 7200.

I'm thinking maybe it's a timing issue, or a trunk gain setting somewhere? Hopefully someone has an opinion on whether I am on the right track or not. And better yet... what settings I should be looking for?

Thanks!

You require a RCM2 (from the iDCS500 R2) or CRM (Same card used in OS7400) daughter card installed onto the MCP/MP20 for PSTN CID.

*** Edit ***
Or the RCM (from the iDCS500 R1) daughter card, if you only want CID on Digital extensions only.

The RCM2 card provided PSTN CID display to both Digital and Analogue extensions.

I had the same thing happen here on an upgarde from a 100 to 7200.

Thanks nameless!

I will call my distributor.

My distributor sold me a CRM and that did the trick. For the most part... So thank you nameless!

I have CID on incoming calls to the receptionist, and if you transfer from AA it passes CID, but if reception transfers a call I have no CID with the transfer. The closest setting I could find had to do with passing CID on held calls. I changed that setting to "on" but it didn't help the transfer issue.

Does anyone have advice on sending CID with transferred calls?

Thanks.

Once the reception hangs up the CID will come through to the handset.

Oooh! hmm. I guess I may have been "supervising" the transfer. I can't really remember if I was hanging up or not. They must have figured that out by end of business Monday. I will call this morning and see if it is all working.

Thank you!