web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Dec 2009
Posts: 19
DebNEI Offline OP
Member
OP Offline
Member
Joined: Dec 2009
Posts: 19
we have a Samsung officeserve 7400 phone system with roughly 150 phones and one user is missing calls. when a caller calls into the users direct line from internal or external, the caller appears to have no knowledge that the user can not hear the ringing because they hear the ring 4 times (which is normal) and then they go to the users voicemail. Because of no ringing, the user is oblivious to the call coming in unless the user happens to be looking at the phone and sees the call coming in which the user can then answer. to rectify the problem, the user unplugs the network and power to reset the phone.

Does anyone know how to fix this once and for all?

Thanks, Deb

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2010
Posts: 184
Member
Offline
Member
Joined: Jan 2010
Posts: 184
I assume it is a voip phone as it has a power supply and plugs in to the network.
You say a reset will fix this for a period of time.
You could try upgrading the software on the phone to the latest..Or have you tried a different phone?

Joined: Dec 2009
Posts: 19
DebNEI Offline OP
Member
OP Offline
Member
Joined: Dec 2009
Posts: 19
Sorry, yes these are voip phones and yes, i have swapped out the phone and the same thing happens. i am thinking a programming issue, just not sure what.

Joined: Jul 2010
Posts: 65
Member
Offline
Member
Joined: Jul 2010
Posts: 65
DebNEI..

Hi, Sam here...

Does the user extension have "forwarding" setup?
or DND forwarding?
or FOLLOW ME setup?
Or one of those type of features active?

Just wondering, looking for the Simple Stuff first...

Sam


TimeWarner provides.
Joined: Dec 2009
Posts: 19
DebNEI Offline OP
Member
OP Offline
Member
Joined: Dec 2009
Posts: 19
Sam, if only it was that easy. smile

None of the forwarding features were activated and I even checked to see if the Auto Answer mode was selected and it is not.

Deb

Joined: Aug 2006
Posts: 78
Member
Offline
Member
Joined: Aug 2006
Posts: 78
Have you try ext. to ext. call? Is it ring?


Mario Gelinas
IT Technician | Technicien TI

Barrette Structural

555 rang St-Malo, Trois-Rivières, Qc, CA, G8V 0A8
D: 819.374.6061 x2331 F: 819.374.4527
www.barrettestructural.com

Joined: Dec 2009
Posts: 19
DebNEI Offline OP
Member
OP Offline
Member
Joined: Dec 2009
Posts: 19
Margel, nothing rings through, internal or external, until we reboot the phone. He can see the call "ringing" but hears nothing.

Deb

Joined: Jun 2005
Posts: 574
Member
Offline
Member
Joined: Jun 2005
Posts: 574
have you tryed to log on as another phone then renumber it ??

Joined: Apr 2008
Posts: 457
Member
Offline
Member
Joined: Apr 2008
Posts: 457
You may try a DB intialize on the port as well.


Bobby Mreen
Communications Technician
Joined: Dec 2009
Posts: 19
DebNEI Offline OP
Member
OP Offline
Member
Joined: Dec 2009
Posts: 19
Gerrya - this is the second phone under the same extension that is experiencing this issue.

bmreen - what is a DB initialize, and how do you do that?

Deb

Page 1 of 2 1 2

Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,322
Posts638,969
Members49,779
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
213,273 Shoretel
190,552 CTX100 install
188,990 1a2 system
Newest Members
Rupert, igor11176, hamishegg, Rphoneguy, Kahm310
49,779 Registered Users
Top Posters(30 Days)
Toner 16
Rupert 7
tim10 5
lyte 4
whoami 3
Who's Online Now
0 members (), 94 guests, and 85 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5