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Joined: Feb 2011
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I purchased 2 iPrimo phones to add to my current Voip system and am unable to get them to connect to our network. They are iPrimo 8900 REV E1 Firmware version 303 and my existing phones are iPrimo 8900 REV B Firmware 500. I have configured the new phones exactly the same as the existing and still can not get them to connect. I have enough licenses for these phones to be added. Any advice would be greatly appreciated.
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Joined: Aug 2004
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Joined: Aug 2004
Posts: 9,159 Likes: 17 |
What version firmware is on your VoIP board?
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Joined: May 2005
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Are you trying to connect locally or remote?
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Feb 2011
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How do I tell on the VoIP board.
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Joined: Feb 2011
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I am trying to connect locally
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Joined: Nov 2004
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User hyperterm to connect to the PBX and select board menu to display the firmware on your VOIP gateway board. Also you can flash firmware into the phones via VMMI.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Feb 2011
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Thanks Here is what is shows.
Board # Type Revision Status Busy ports
-------------------------------------------------------
6 FXVOIP_2 2A, 3A Idle 00000000 00000000
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Joined: Aug 2004
Posts: 9,159 Likes: 17
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Joined: Aug 2004
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You have a 2A hardware platform and 3A firmware loaded. Pretty sure you need 4A to run those latest version phones. Also make sure you have the board programmed to expect more than 1 IP set.
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Joined: May 2005
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also make sure the Comdial board is flashed for ip phones and not networking.
Jim Hoey
Long Island, NY 11757
6319560100
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Feb 2011
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Thank you all for the information. I will see if I can get the firmware update for the VoIP board. It is hard to get anything for this system because it is outdated and Vertical no longer supports it.
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