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Posted By: tboydston iPrimo Phone connectivity problem - 02/04/11 01:25 PM
I purchased 2 iPrimo phones to add to my current Voip system and am unable to get them to connect to our network. They are iPrimo 8900 REV E1 Firmware version 303 and my existing phones are iPrimo 8900 REV B Firmware 500. I have configured the new phones exactly the same as the existing and still can not get them to connect. I have enough licenses for these phones to be added. Any advice would be greatly appreciated.
Posted By: RATHER BE FISHING Re: iPrimo Phone connectivity problem - 02/04/11 03:03 PM
What version firmware is on your VoIP board?
Posted By: ComdialJim Re: iPrimo Phone connectivity problem - 02/04/11 06:09 PM
Are you trying to connect locally or remote?
Posted By: tboydston Re: iPrimo Phone connectivity problem - 02/07/11 02:47 PM
How do I tell on the VoIP board.
Posted By: tboydston Re: iPrimo Phone connectivity problem - 02/07/11 02:47 PM
I am trying to connect locally
Posted By: aweaver Re: iPrimo Phone connectivity problem - 02/08/11 05:47 PM
User hyperterm to connect to the PBX and select board menu to display the firmware on your VOIP gateway board. Also you can flash firmware into the phones via VMMI.
Posted By: tboydston Re: iPrimo Phone connectivity problem - 02/09/11 02:21 PM
Thanks Here is what is shows.

Board # Type Revision Status Busy ports
-------------------------------------------------------

6 FXVOIP_2 2A, 3A Idle 00000000 00000000
Posted By: RATHER BE FISHING Re: iPrimo Phone connectivity problem - 02/09/11 03:04 PM
You have a 2A hardware platform and 3A firmware loaded. Pretty sure you need 4A to run those latest version phones. Also make sure you have the board programmed to expect more than 1 IP set.
Posted By: ComdialJim Re: iPrimo Phone connectivity problem - 02/09/11 06:13 PM
also make sure the Comdial board is flashed for ip phones and not networking.

Jim Hoey
Long Island, NY 11757

6319560100
Posted By: tboydston Re: iPrimo Phone connectivity problem - 02/10/11 06:04 AM
Thank you all for the information. I will see if I can get the firmware update for the VoIP board. It is hard to get anything for this system because it is outdated and Vertical no longer supports it.
Posted By: ComdialJim Re: iPrimo Phone connectivity problem - 02/10/11 07:41 PM
Thats not right. Vertical still supports it. Are you a dealer?
Posted By: ComdialJim Re: iPrimo Phone connectivity problem - 02/10/11 07:42 PM
Thats not right. Vertical still supports it. Are you a dealer?
Posted By: tboydston Re: iPrimo Phone connectivity problem - 02/11/11 01:12 PM
No I am not a dealer. I am an IT technician and we contract with a certified installer when necessare and that is what he said. That being said, how can I get the firmware update I need for my VoIP boards?
Posted By: RATHER BE FISHING Re: iPrimo Phone connectivity problem - 02/11/11 05:39 PM
It is still supported...your installer is mistaken.
Posted By: ComdialJim Re: iPrimo Phone connectivity problem - 02/12/11 09:02 AM
You need to go back to your dealer. If he can not do it or does not know how contact Vertical and ask for new dealer. What you are asking for is for dealers only and I do not think you will get anyone to just give it to you. Plus there is a whole proceedure to upload etc etc. Best to pay somebody who knows how to do it. Just my 2 cents

Jim
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