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Joined: Oct 2002
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I have a samsung 50si with svmi-4 voice mail. The system keeps saying "message storage unit is full" when trying to leave msg's. I've went around and checked the mailboxes to see if the were excessive amount of msg's but that's not the case. I'm at the customer site right now and didn't bring my laptop so I can't get in through a pc. Please help me! Also tried a reset but no dice!
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Joined: Sep 2007
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Prob the flash drive needs scan/repair/defrag. If you have a flash card adaptor Windows can do that for you. Takes about 20 minutes.
Always halt VM before shutting down the system.
Get yourself a USB to notebook hard drive kit for the other models like the SVMi8 HD based systems.
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Joined: Sep 2001
Posts: 2,355 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,355 Likes: 9 |
If you have any mailboxes that are set to auto forward messages(maybe a general mailbox) make sure the forwarding mailbox deletes after forwarding so it doesn't fill up.
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Joined: Apr 2008
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cant you go to port activity and type in "message" and see where all the messages are?
Bobby Mreen
Communications Technician
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Joined: Oct 2002
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Is there anything I need to know before I scan/repair/defrag the flash drive? I too thought maybe I just had a mailbox full somewhere but that's not the case. Thanks guys!
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Joined: Nov 2001
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cant you go to port activity and type in "message" and see where all the messages are?
Yes.
Is there anything I need to know before I scan/repair/defrag the flash drive? I too thought maybe I just had a mailbox full somewhere but that's not the case. Thanks guys!
You might want to copy the drive before and after just in case. It's always nice to have a backup.
Rhett
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Joined: Sep 2007
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Just remember not to check the 'format' option - you just want to repair and defragment. We had found it usually repairs two problems.
"Messages Full" and poor message quality - chunks of silence within a left message, sometimes distorted audio also.
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Joined: Oct 2002
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Ok guys, as an update I went back out to the site yesterday! And to my amazement this problem has cleared up. How bizzare! Wonder if this will reoccur? Thanks for the help though.. Charles
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Joined: Nov 2006
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Been a while since I worked on Samsungs, but if I remember right it's a chronic issue with some of the flash card manufacturers. So you'll probably see this again.
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Joined: Jul 2003
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Are you using any of the ring groups? Do the ring groups have default mail boxes? I have found those to be full of messages.
I just read your last post, if it cleared up then you must not have run maint. after message delete. It cleared at 3AM during maint.
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