atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Multi Directory

I am trying to setup a directory listing (you know dial 3 digits and find the person) it works fine. What I really want to do is split the main directory into multiple directories (this is multi-tenant system IDCS-100 with smvi4e) I use the subscriber list and setup the various lists and I also have a system created extensions 01, 02, 03 aand 04 same with the mail box. When I set the custom directory (I copied the original directory and added search 02ext and 02mbx) they system will no find any of the names it just keeps saying no user found with that name?

Any help appreciated.

Did you copy the day/night/holiday blocks and tag them according to the tenant they are for?.

if not then you are using the original dir block and you need to move your pointers to the correct block.

wrichey is trying to get an engineer's job at Samsung, but he is too high class, too educated, too nice. Maybe you could give him some suggestions on how to fit into the corporate structure.

I copied the blocks and tagged them to the seperate dir blocks and had those blocks point to seperate ext and mbx blocks and it does not work, when I point it back to the original dir it works fine but they then hear everybodys listing which is what I'm trying to avoid.
Thanks in advance

I beleive in the subscriber list you need to assign extension and mailbox blocks under the correct group number, 02, 03 etc. for your subscribers. Say I have ext 201 in group 01 and 301 in group 02. Your custom directory would search on 02 EXT and MBX and should find 301 but not 201. I also beleive you can have the same extensions and mailboxes in multiple group numbers so if 201 could be matched in both if you wanted. It all has to do with which group number you have extensions and mailboxes in. You can really tennant off your voicemail this way. The E-series voicemail also has up to 99 groups to play around with. Good luck!

Actually I have it setup that way
directory1 points to ext1 and mbx1 which has only the extensions for that group.
Same with the other groups
the problem I'm having is when you do a search on directory name through the voice prompt system is says name or extension can be found. But if I point it back to directory (default) it finds all the right information?:

Don't you have to record a directory name in addition to the rna greeting to get this to work?

I haved it recorded for all extension and it works with the default directory.
Not in the tenant system I have setup

Ok here is what you're missing. In order for the custom directory to find the extension for say some one in group 02 you need to have in the menu block that they got to the directory from a pointer for the people in 02. Basically you would need these two lines in the day/night or what ever menus you're using.
??? search EXT 02
??? search MBX 02

That should make this work for you.

Did that already that is when I have the problem. Only when I set it back to the main directory does it work but of course the main directory has everybody and I don't want that.