atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Interchange 12.1 DBI Interface Error

I have a customer with an Interchange 12.1 voice mail that has running with no issues for 3 or 4 years. About 2 weeks ago, it started intermittently not working. XP would still be running and the desktop would look normal, but if you clicked on Voice Mail Viewer, it couldn't connect to the ports. A reboot would clear the problem for a half a day to a day before the same thing would happen again. After trying several different ideas, I ended up restoring the factory image with Acronis, and copying over only the .dvm, .cfg, .txt, and c:\vm\m files that I'd saved from the old install. A day later it did the same thing. When I look in the error log, I see that the following error coincides with the vm stoppage. Does anyone have any ideas? Thanks.

Event Type: Error
Event Source: DBI Interface
Event Category: None
Event ID: 0
Date: 2/4/2010
Time: 11:58:12 AM
User: N/A
Computer: VOICEMAIL
Description:
The description for Event ID ( 0 ) in Source ( DBI Interface ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: TransActMessage failed: RWSockErr: in RWSocket::send: CONNRESET.

This looks like an error from the Event Viewer. Is anything showing up in the voicemail's error.log file that corresponds to the event?

Justin

The only thing in the error.log is the 6701 Serial Link Down. This is the only error that is generated in there when this occurs.

Any recent Windows updates, perhaps ones around the time the problem began?

Justin