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Joined: Feb 2004
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It seems some of our faxes are not being sent to the user because the switch sometimes does not send the right amount of DID digits. Is there a way to expand the duration of tones, and or the time between tones? We need 5 digits to the fax server and sometimes we get only 4 from the MP5000 even though we are set to 5 on the voice mail id field in DID translation.
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Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
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Admin
Joined: Aug 2004
Posts: 9,159 Likes: 17 |
I've never been able to make Net satisFaxtion work reliably with the MP5000 without sending 7 digits. We have several sites that have no issues including our office but again all sites are using the 7 digits in the DID translation.
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Joined: Feb 2004
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Joined: Feb 2004
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Are you saying sending 7 from the VM id field or all the way from the CO?
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Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
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Admin
Joined: Aug 2004
Posts: 9,159 Likes: 17 |
VM ID field in the translation table.
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Joined: Feb 2004
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Posts: 842 |
We can change that to 7. Wonder why they would'nt know that? It seems as if when it misses a digit it would be somewhere in the middle. For example, when expecting 07234, the digits captured on the faxback were 0734
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Hi,
I had same problem. You can increase the dtmf tones and it will solve the problem.
Jim
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Feb 2004
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Thanks Jim.The server has been running nicely lately. I check on it daily and no stuck messages for awhile.
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Joined: Apr 2004
Posts: 731
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Joined: Apr 2004
Posts: 731 |
WE had the same issue. I bet you are using a mainpine modem board. There is a know issue with this board. They ended up sending us a different board, I think it was a brook trout or a pearl board.
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Joined: Feb 2004
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Yep. Just looked at the invoice. Mainpine it is.
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Joined: Feb 2004
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Would the mainpaine be causing RNA's? Had a complaint of that today
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