atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Invalid entry when reaching voice mail on DXP Plus

That was a good answer you got in the VM forum. Comdial systems send a 9. That is why when setting up VM for a Comdial system, digit 9 in the routing box must always be the same as the routing box number, at least on the initial routing box, or routing box being translated to in the trans.txt file. Setting all routing boxes up like this has just become a habit, kinda like making *=9998 and #=9992.

A LITTLE MORE FYI ON THIS.

I always try and remember that you need to put the routing box number in the digit 9 field on any routing box that answers the call or is the very first routing box the call hits.

what happens is when the voicemail answers and it sees the digit 9 being dialed it assumes it is being dialed by the caller and tries to route it via the routing digits wihin the answering routing box. So if you put the box thats answers the call say 800 in the digit field 9 so it just routes it back to itself. The voicemail has completed its job by routing the call when it saw the digit 9 and does not play the error message.

sorry a little long, But I thought I would help out by explaining in some detail why this should be done.

BD3c

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