atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Need some voice mail advice

Hi,

If its one thing I've learned over the years, its to get the correct advice from the experts right from the start. Found your forum on the web and if anybody can point me on the right direction for me it would be appreciated. I have had a Meridian Northstar System with M7208 phones. The full system was purchased years ago and has worked pretty well for our small office of 5 + people. I recently decided I wanted to use a more aggressive type of voice mail system and have the employees take more of their own calls, use as a marketing tool, etc. As much as I like having a live person answering all calls, its becoming to expensive. My question is do those 3rd party voice mail systems such as GotMail, etc. work well with an existing phone system? Or would an add-on type voice mail box be better? Looking for a good, low cost solution. Recommneded 3rd party comapnies? Any advice to get me on the right path would be appreciated.

thanks,

Scott P.

I know you are looking for a good third-party voicemail, but I would imagine Nortel still has the best integration with their own productline. You might want to re-post the question in the Nortel forum. It could be that all you need is (possibly) a software upgrade on the Norstar, and then a Call Pilot 100. Come to think of it, I replaced an old (dead) Norstar hard-drive based voicemail with a Call Pilot 100, and it seemed to go pretty well. The folks in the Nortel forum would be able to tell you for sure, and tell you key differences between what you currently have and the latest Nortel products. It might save you headache in the long run. Sometimes it's just easier to stay with the same manufacturer when adding (or upgrading) voicemail. Good luck!

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