|
|
Joined: Oct 2009
Posts: 5
Member
|
OP
Member
Joined: Oct 2009
Posts: 5 |
We have NEC Dterm IPK phones. One of our phones only goes to voice mail when you dial the extension. I have already checked to make sure that the DND and call fowarding is off but it still only goes straight to voicemail. I have also unpluged and pluged the phone back in several times. Any suggestions on what is wrong??
Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Nov 2008
Posts: 953
Member
|
Member
Joined: Nov 2008
Posts: 953 |
When you dial through VM or if you dial it on ICM? You also tried Speaker 42?
"The Only Stupid Question, Is the Question Thats not Asked."
|
|
|
|
Joined: Oct 2009
Posts: 5
Member
|
OP
Member
Joined: Oct 2009
Posts: 5 |
When you call through our automated system and dial the extension it takes you straight to voicemail when it's suppoed to ring through to the phone.
What's speaker 42?
|
|
|
|
Joined: Feb 2006
Posts: 444
Member
|
Member
Joined: Feb 2006
Posts: 444 |
Is transfer set to "no" in the voicemail box for this extension?
Scott
|
|
|
|
Joined: Nov 2008
Posts: 953
Member
|
Member
Joined: Nov 2008
Posts: 953 |
Logon to that mail box, go into personal settings, call tranfer to your work phone,make sure its set to on.
"The Only Stupid Question, Is the Question Thats not Asked."
|
|
|
|
Joined: Oct 2009
Posts: 5
Member
|
OP
Member
Joined: Oct 2009
Posts: 5 |
Where do I login for that??
|
|
|
|
Joined: Nov 2008
Posts: 953
Member
|
Member
Joined: Nov 2008
Posts: 953 |
Call the Voice Mail from the Phone that won't ring.
"The Only Stupid Question, Is the Question Thats not Asked."
|
|
|
|
Joined: Oct 2009
Posts: 5
Member
|
OP
Member
Joined: Oct 2009
Posts: 5 |
I have done that several times and it doesn't give me any option for personal settings. It only gives me message options.
|
|
|
|
Joined: Jul 2006
Posts: 731
Member
|
Member
Joined: Jul 2006
Posts: 731 |
Do you get an option for setup? If so, go in there then go to transfer & delivery, then go to transfer. Set it for transfer & enter the extension number.
What kind of phone & voice mail system do you have btw?
|
|
|
|
Joined: Oct 2009
Posts: 5
Member
|
OP
Member
Joined: Oct 2009
Posts: 5 |
We have NEC Dterm IPK phones. We have the same voicemail system.
I push the message button and it takes me to my mailbox and then I hit 0 for the main menu and it only gives me options to listen to messages, record a greeting and then mail box options.I have gone to the mailbox options and it only gives me options on changing the time stamp and notifications. Am I not doing something right??
|
|
|
Forums84
Topics94,314
Posts638,921
Members49,775
|
Most Online5,661 May 23rd, 2018
|
|
1 members (justbill),
150
guests, and
39
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|