atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC Systems Comparison

Been searching and reading many of the informative posts on this site. We are shopping for a phone system, getting quotes from several local vendors (40 person insurance office) all close in price, any pros-cons anyone can point out to a pc tech that has never had a phone system to admin before? Currently we are on a Centrex managed at the telco with no equipment onsite. NEC ASPIRE, NEC DSX-160 And NEC Elite IPKII are systems we have quotes on so far. Mostly looking for ease of use/administration. Thanks!

What are your lists of "Must Have" and "Hoped For" features? Overall NEC is easy to use and administer as far as phone systems go.

The vendor is the most important ingredient, someone knowledge on the system they are installing and in telephony in general

somebody you feel you can work with who is interested in more than the the check at cut over

As Skipp555 stated look at the vendor, most every switch on the market does the same thing anymore. There are minimal feature differences between the big switches. Finding a vendor that is capable of making features work and being there for you 6 months or 5 years later is the real issue. All 3 switches you stated above are basically are similiar as far as feature that most customers use. The difference is that comany's selling the DSX line can be "certified by going to www.NECDSX.com and taking a test." Aspire and IPK dealers have to send there techs to school to learn the products. Just do your homework on the vendor and make sure the vendor you choose sells the features that you want in your phone system.

Thanks everyone for the replies. We don't need any special features, just the basics at this point so if there is no huge difference between the capabilities of these systems as suggested we will probably base on vendor. They all gave references to that will be our next step. thanks again.

Please note:

Of the the 3 system, only the IPK II and Aspire are similar, they share the same software, this sofware is powerful(a lot to it). DSX is the low end, but a very good low end system.

If you are looking for ease of use and do not need VoIP or multiple system networking, the DSX-160 is your best choice. It was just released last summer and has the latest technology. For example, the IntraMail on DSX is built in (only a CF card is required) and has many more features (with more on the way) than the Aspire IntraMail and IPK-II InMail. The phones and user interface are the best NEC has to offer.

Don't let comments about training and certification confuse you. The fact that a vendor can easily learn to install the product is a testament to the software design and shouldn't be considered a negative. (The DSX mantra is "Sophistication Simplified".) Just make sure your vendor has a good reputation.

Please let us know what you end up purchasing and what influenced your decision.

I agree that the vendor choice will greatly affect if you 'like' or 'dislike' the phone system you choose.

Check the BBB for complaints. Ask for customer references of recent installs of the same or similar system. Make sure they have an adequate training program to show you how to use all the features.

My personal recommendation would be for an IPKII with an Elitemail voicemail. I would NOT recommend the INMAIL voicemail.

D

even better ask everyone you know , particularly like sized business .

nothing like personal experience of who to talk to and who to steer clear off

I must also add a big "Amen" to the suggestions about vendor choice. However, don't sell DSX Deus short - he is the General Manager of R&D at NEC for the DS, DSX and Aspire, so he knows the products quite well.
I have been selling/installing the DSX since it was released and I am more impressed with each install. My customers absolutely LOVE the system.

Bill