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Joined: Dec 2009
Posts: 11
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OP
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Joined: Dec 2009
Posts: 11 |
I have a one station that the display shows out of service. The dss button flashes on all other telephones. Check to see maybe it was the DND button but to no avail. Maybe its just a feature that need turning off any suggestions. The system is a Vodavi STS thanks.
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Sounds like an ACD/UCD agent placed their phone out of service. Do you have a station user guide?
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2005
Posts: 15,381 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,381 Likes: 13 |
Are you sure that it doesn't say "out of office"? If so, the code to toggle this on/off is 644.
Ed Vaughn, MBSWWYPBX
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Now that I am back in my office, I see that if an ACD agent goes OOS the display reads "unavailable ACD". That code for reference purposes is 566.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2009
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Thanks guys it was out of office and the code 644 did clear the problem.
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