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Joined: Oct 2008
Posts: 5
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OP
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Joined: Oct 2008
Posts: 5 |
WOW! UNBELIEVABLE!!
The replacement SBX that I received from Vertical worked for two (2) days. Now CO line 1 is DEAD...totally DEAD. Moved the cable from port 1 to port 2 and their CO line works fine. Back to calling Tech. Support for another overnight shipment. What a piece of junk!
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Joined: Dec 2005
Posts: 818
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Joined: Dec 2005
Posts: 818 |
Are you getting these from Vertical or from a supply house? That may have something to do with it...although this is a really odd string of bad luck. We have quite a few of these in and have had only a few issues (low volume on CO lines)...
Steve
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Joined: Mar 2008
Posts: 98
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Joined: Mar 2008
Posts: 98 |
LA-Phoney,
You are not alone, I have been a Vodavi/Vertical dealer for over 10 years now although mind you I don't do any of their new stuff for the same reasons as you alluded to.
I have grown tired of replacing systems for one reason or another. Their tech support service is poor both in knowledge and time to answer. It seems to me that when they do answer, their first response to the problem always questions what version of software you have, seems to me that they try to circumnavigate the issues at hand by blaming the software in your system as opposed to tackling the problem directly.
Just my 2 cents worth, just replaced another one today so maybe I am offbase here. A bit cheesed off right now.
Paul
Paul Mac Manus
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