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Joined: May 2011
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I have our fax line in our system as line 2 and have the fax machine on a standard port. Our AA picks up on the 3rd ring. Does anyone know if there is any way for the AA to send any fax calls to the fax ext. (209 or whatever)?
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Joined: Feb 2007
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What you need is a line share device such as The Stick. You run your fax line(line 2) into the device, then one port out to the phone system and another out to the fax machine. It will automatically route all fax calls to the fax machine and all voice calls to the phone system.
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Joined: Feb 2005
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Which voicemail system do you have?
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Joined: Jun 2011
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If you're not sure which voicemail system you have at least tell us which telephone system you are using
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Joined: May 2011
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Sorry, GVPH VM.
I was hoping the Stratagy VM had some way of handling fax calls, i.e. it recognizes that it's a fax machine and forwards it to the designated extension (standard port)
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Joined: Jun 2005
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You can look at this:
https://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=11;t=003036
From admin guide:
Fax Tone Detection
System-wide Feature
This feature sends fax tone detection to User ID 994 (default).
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Joined: Jan 2010
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Moderator-Toshiba
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Moderator-Toshiba
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Just enter the SLT extn number in the mailbox of 994 and the fax tone detect will transfer the call to the SLT automatically
so MB994 Extension field should have xxx-H
also make sure DND is OFF
Regards
Carl
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Joined: Feb 2007
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Learn something new everyday. I had no idea that the DOS vm's could do this.
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Joined: May 2011
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Thanks! I'm going to give this a shot now.
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Joined: May 2011
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The Std port ext is 209.
Should I set up 994 as @209H or just 209H?
Thanks again!
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