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Joined: Mar 2009
Posts: 36
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OP
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Joined: Mar 2009
Posts: 36 |
Hi, its time for my annual post here.  I have a CTX-100 in a remote office that has a IVP8 card installed. The office decided to play musical chairs and in the process of getting an extension's voicemail configured for the new user we found that we cannot manage that mailbox via system administration, nor can the user access it. If I log in to system administration (8, *, 999#, password, 8), I can delete and recreate that particular mailbox but still can't manage it or access it from the station. If I try to manage that mailbox the system replies "That was an invalid entry" when I enter the mailbox number. All other mailboxes are behaving properly. I'm thinking of setting up another VM box (that doesn't match the extension) and pointing the phone to that new mailbox. Are there any repercussions to that approach? If I restart the phone system (via eManager) does it also restart the IVP8 card?
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Is the new mailbox number match the VMID Code in Station Assignments?
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Joined: Mar 2009
Posts: 36
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OP
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Joined: Mar 2009
Posts: 36 |
Yes, (19) VMID Code matches the Prime DN and the voicemail box number.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
When the user dials 8 to call voicemail, does the system ask for a security code or do you hear the main greeting?
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Joined: Mar 2009
Posts: 36
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OP
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Joined: Mar 2009
Posts: 36 |
Seems like it goes to the main greeting, does not prompt for security code.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Sounds like the mailbox does not exist. Can you leave a message for that mailbox? From the main greeting, dial 998 and wait for the system to ask you to enter the destination mailbox. Then enter the mailbox number for the user. Or try logging into the mailbox. From the main greeting, press * and enter the user's mailbox number.
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Joined: Mar 2009
Posts: 36
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OP
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Joined: Mar 2009
Posts: 36 |
I can't leave a message or log in to the mailbox. However when I go in to system administration and select 5 (create a new user) and enter the mailbox number, it already has the user's directory name stored from the first attempts to create the mailbox. So it exists but it doesn't exist!
When I dial 998 from the main greeting, wait for the prompt for the destination mailbox and enter the mailbox number + #, I get "That was an invalid entry".
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Sounds like you need to commect with the Stratagy Admin software.
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Joined: Mar 2009
Posts: 36
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Joined: Mar 2009
Posts: 36 |
It was my understanding that the Stratagy Admin software didn't interface with IVP8 (the card doesn't have a network interface?). Am I missing something?
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Joined: Mar 2009
Posts: 36
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OP
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Joined: Mar 2009
Posts: 36 |
I do have a windows 2003 server next to the CTX-100 and it has a serial port. Can I fab up a cable to connect to the IVP8?
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