atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Fowarding incomming calls

Can I forward each number then on the current equipment?

additionally, Is there another option? would new equipment allow me to have more control over call direction?

Without ordering a feature from the phone company there is no way to foward all lines extenally, no matter what kind of equipment you have. You would need centrex, call forward disconnect, or just call forwarding (*72 described above) added to your phone lines.

If a call comes in on line 1, then gets fowarded out to someone's cell phone, it will use up another line, usually line 3.

That only leaves line 2 open. Line 2 can not forward externally because there are no more free lines.

Now, as an option, if you had a talented Toshiba tech, they could set it up so that line 1 always call foward externally on no answer, but line 2 just goes to voicemail on no answer.

Or what I do is set up the voicemail to either;
A) take a message and notify by calling the user's cell phone that they have a message.

B) Allow the caller the option of calling the external number (like "press 1 if this is urgent"). The same limitation applies but less people will be transfering offsite.


Either way is beyond a simple setup, and needs to be done using admin software and done by someone who knows the system.