atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK16 standard phone dials out but can't answer

We connected a cordless phone at port 08/station 18. We now find that we can dial out OK via dial-9, but we can't simply pick up to answer incoming calls.

Prog 32 (Automatic Preference) is not supposed to apply to standard phones, but I think Steve Mull once said that the ringing line preference does apply (off-hook preference is ignored). At any rate, I set Prog 32 thus:
00*07 1-02
08*19 1-01

What am I missing?

--John Hupp

Program 81 (Ringing)

I can double-check it later today, but my notes show that for Program 81 we have:
00*19 # (LED's 01-08 steady ON)

E.g. all lines ring all ports.

By the way, I can add what may be obvious: not only can we not answer a call, but the phone doesn't ring either (despite the all-CO's-ring-to-all-ports setting). I also swapped in a corded standard phone and got the same result as with the cordless.

Have you just installed the KSTU?

Can you call ext.18 internally from another station?

Can you take the cordless home (or somwhere you have a known working analog line) and test it there? I know you said you swapped it with a corded, but if the corded phone's ringer didn't work either.

Also, as phonemeister said... can you dial intercom 18 and have it ring?

Fundamentals - fundamentals - fundamentals.

A double-check of Program 81 showed that it was not set up the way my notes said it was. Once that was covered - BOOM! - the cordless became an instant performer.

Thanks, guys!

Glad you got it working.

Feel like kickin' yourself?