atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Panasonic TDA/200 Voice mail issues

I have recently taken over an account that uses a tda 200 at one site, and a tda 100 at another site. They utilize centralized voice mail between the two sites and are connected via PRI cards using clear channels on a T-1. I am having issues with the 200 forwarding an ICD group into a mailbox localy. Everything works fine when the call is sent to the other PBX over the clear channel and the call is sent back to voicemail. It goes into the correct mailbox just fine, but when a call comes in for the local office and it rings an ICD group the call just goes back to the main greeting and will not forward into the proper mailbox. Anyone have any thoughts on this? I would appreciate any help. Thanks Dman

it sounds like from what I read that you have a custom dialing menu and the tva is just coming back after ringing that group.what intercept route do you have for that
group ?whats your intercept timer look like?is there a box setup for that icd group?

I have a mailbox setup for the ICD group and the extension field in the voicemail matches. I'm using overflow to voice mail in the ICD Group settings field. I set the overflow timer for 20 secs and after 20 secs it just goes back to the main greeting

Do you have a auto attendant working or is it a line pointed to the ICD group with overflow?
What voicemail is it, is it a panasonic unit or a pc based one.

What is your transfer recall timer set at if it is the same as
the overflow timer it may be the recall timer supercedes the overflow timer if it is set the same.its almost like the tva is not getting
the follow on id hmmm here's a stab do you have
a value in the icd groups ext box has the proper
icd group ext/fdn 60x in ext area of mailbox that would stop your follow on id if it is set properly
you may want to put the tva in trace mode and watch a whole call process from cradle to grave.

I found my problem. for those interested in knowing what it was, there is a setting in the PBX under voicemail settings that has to be enabled. "intercept to Voicemail box". This drove me crazy but its working fine now. Thanx to all for the help.
gtsman