We purchased a used 4-port Partner Mail for our Merlin II. We were told by vendor this will work on our system. This is a first attempt at installing this type of voicemail although have equipment experience, specifically Norstar MICS/CICS,NAM & BCM.

When I power on the unit, there are no lights on any of the 4 ports and after a few minutes there is a constant beep. I will attempt to connect via null modem to reset VM to factory defaults based on info I found online. But before I attempt to do so...my question is, the beeping sound and no port lights...does this mean the VM is dead? Or do I need to assign voicemail ports on our Merlin II? Any help and/or Partner Mail documentation is greatly appreciated.