This has been a real sore spot. Over the years, a good number of the splice cases (I think that is what they are called) that Verizon installed to bring FIOS to this town have been breaking free and left dangling from the overhead cables. Often these cases are being held in place by plastic zip ties.

I've been trying to get Verizon to fix one such case that is now so low to the ground that I could jump up and pull the whole assembly down.

In the past, the tickets opened by Verizon customer service have been closed out with no action taken. I was told that the OSP group uses a different ticketing system, so, the electronic tickets get closed out and internal paper tickets are created for truck rolls.

I had the customer service rep open my latest ticket as a Hazcon to see if that gets someone to take care of the situation.

What a mess.

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