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Joined: Jul 2007
Posts: 20
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Member
Joined: Jul 2007
Posts: 20 |
Greetings, I am new to the Inter Tel Axxess phone system. What does it mean when I dial an extension and it says that the extension is UnPlugged? Thanks for you help.
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Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,382 Likes: 13 |
It either means just that or there is a wiring problem between the system and the phone. Either way, it's causing the system to think that the phone is unplugged. It may also mean that you are attempting to dial an extension that is present in the system but is not connected to anything, also referred to as a vacant port.
Ed Vaughn, MBSWWYPBX
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Joined: Jul 2007
Posts: 20
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Member
Joined: Jul 2007
Posts: 20 |
Is it possible to just have a mailbox that is not tied to a physical phone? If so how do I make this extension ring directly to a mailbox. Thanks
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Joined: Jan 2005
Posts: 15,382 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,382 Likes: 13 |
John B:
My knowledge of this system is very limited, so the information that I have offered is all that I can personally provide. We will have to wait for someone who is more well-versed in the particular system to chime in.
More than likely, you are attempting to transfer a call to a "virtual" or "phantom" mailbox, meaning one that doesn't have an associated extension. Chances are that there's probably a simple missing step in the transfer process that's holding you back.
Ed Vaughn, MBSWWYPBX
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Joined: Dec 2002
Posts: 9,428 Likes: 1
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It can simply mean that the extension is in the system, has a port, but it is not plugged in currently.
Jeff Moss Moss Communications Computer Repair-Networking-Cabling MBSWWYPBX, JGAE
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Joined: Nov 2001
Posts: 2,500
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Joined: Nov 2001
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Is it possible to just have a mailbox that is not tied to a physical phone? If so how do I make this extension ring directly to a mailbox
Yes this is possible. Do you want both inside and outside calls to go to the mailbox? A quick fix for this would be to just properly set up the forwarding path for this station.
Rhett
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Joined: Jul 2007
Posts: 20
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Joined: Jul 2007
Posts: 20 |
Yes I would like both inside and outside calls to go to the mailbox. Where can i find instructions on how to set this up. I was kind of dropped into this system with no past knowledge and very little paperwork. Thanks for your help.
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