John B:

My knowledge of this system is very limited, so the information that I have offered is all that I can personally provide. We will have to wait for someone who is more well-versed in the particular system to chime in.

More than likely, you are attempting to transfer a call to a "virtual" or "phantom" mailbox, meaning one that doesn't have an associated extension. Chances are that there's probably a simple missing step in the transfer process that's holding you back.


Ed Vaughn, MBSWWYPBX