Well, I think the city thought after spending a cool million on it's Cisco it was going to have to live with it. What you fail to understand is that in the real world T1's do not function with 100% reliability. I suppose if you are a small customer with a few remote sites, you might have rolled the dice and have no issues. In the REAL world with large systems and multiple carriers, you could tweak your routers till you were blue in the face and EVERY time a T1 had an issue it would cause your phones to reset. The issues with interfacing with existing legacy equipment that is analog. To each his own but I look forward when I go into a bid against Cisco or any totally IP system.