All, thanks for the info I’ll ask them to look at that.
After some more interrogation of the user I found the problem was a little different than I first thought.
Seems that when the Operator xfers to an extension all is fine.
The problem comes in when the operator doesn't pick up the call and the AA picks it up. When the caller xfers to the extension via dial by name or dialing the extension. That’s when the extension does not ring at the desk.