We have a small intercom (Viking) in our front lobby that rings through a CO line to an ACD group, that has been working for years. A couple of weeks ago out of the blue it stopped working.
I've physically replaced the unit, you hear the box generating a ring tone, but it never rings to the folks logged in to the proper ACD group.
I've poked around on the System Programming screen, changed a couple of things but when they didn't correct the problem all settings were reverted to what they were when I started troubleshooting.
A little bit at a loss now as to where to take this troubleshooting. Any ideas?
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George, Thanks for your reply, didn't think to do this. There was a decent amount of activity on the C Screen since we're at our busiest right now, but we're not seeing any activity related to the CO port the bell if hooked into.
Problem Fixed!! Checking out the C Screen and not seeing any activity had me digging further in our wiring closet. Lo and behold after tracing the pair from the CO port to a punch down block that then leads to the intercom box, I noticed one loose wire that was causing the problem. Thanks for jogging my brain enough so that I looked in this direction.
