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Joined: May 2005
Posts: 31
Member
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OP
Member
Joined: May 2005
Posts: 31 |
We have a small intercom (Viking) in our front lobby that rings through a CO line to an ACD group, that has been working for years. A couple of weeks ago out of the blue it stopped working.
I've physically replaced the unit, you hear the box generating a ring tone, but it never rings to the folks logged in to the proper ACD group.
I've poked around on the System Programming screen, changed a couple of things but when they didn't correct the problem all settings were reverted to what they were when I started troubleshooting.
A little bit at a loss now as to where to take this troubleshooting. Any ideas?
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