Thank you TRM, unfortunately the "All lines busy" message is on the IDS phone display, the call haven't even hit the line because LCR is not giving them the lines. If they press * then the call is routed thru the other service. But my main concern is why are we getting all line busy with available lines on the group?!?!


"There is 10 kind of people in this world, those that understand binary and those that don't!!"