Yeah, right after the last post of mine. *sigh* haha. I 100% admit that I'm new at this, but I'm not looking for an "easy fix", as in "gimme a password!" or "how to reset it!". I've done 4 or 5 different systems in the past, and they've all had a 'reset option'. So, learning that this ESI Dealer phone call is required, does anyone know of a good number to call, or direct me to a website? I was able to find ONE (972) phone number, which is closed (after hours). I'm assuming there's no tech support line, or any such thing? Jeeeeez I sure wish I had the installer password--all I have to change is the auto attendant greeting--that's IT. Everything else is programmed. AHHHH!!