Customer called with a problem on acd group phones not ringing. He tried to get into the agent screen and it seems to have a problem with the database. The screen starts to load as normal but on the second line it throws up erroneous data and locks you out of the screen. The acd seems to be working alright except for the ring, they have to watch the lights to answer. I figure that defaulting acd and reprograming it might clear this up but I wanted to know if anyone has ever seen this and had any suggestions.

TIA

Kerry

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