The way you get around this is to write up your own voice mail user guide. The SVMi is very end user unfriendly. Hand someone a factory guide or PDF and you'll make things even worse.

What we do on every new installation is record their main menus, personal greetings, names and directory information BEFORE they even walk in the door.

Not because we are such great guys, but because it takes less time to do this beforehand than to deal with a panicked customer on the first morning they are using a new system.

User lever once logged in –
Greeting 057
#72 Name
#73 DIR search info
66 to toggle caller ID/date prompt