brokeda
great explaination I take it you have had some humm dingers lately,I feel your pain I just drove 2.0 hrs to trace a shorted pair on a diy cics install and had to invoice on the spot because the same things were running thru my head, Except the guilt I had when I rang up the tab for an hour on site (mandatory) and it took 10 minutes Oh wait that was not guilt it was pay back for non loyalty right? LOL "sometimes you win sometimes you loose but all in all its how you treat the customer when you need to keep the stream alive" and thats why we still go and do it because the money is not in the install its in the adds moves and changes