so timing issues can only be on my side? that would really suck, i have no where to get a replacement card until after we open up tuesday morning which means that we will have more dropped calls. is there any way that the something down stream could be causing the slips?

i'm still going to try to get the provider to come out again. the tech connected his laptop to the smart jack and had 37 errors over a 24hr period. it seemed like a lot to me but i didn't think to get him to monitor a little longer while he was there.