Originally posted by eriway:
When you say the call comes in and goes directly to voice mail..... are you refering to the system's auto attendant (e.g., "thank you for calling ABC company, if you know your party's extension......")
Yes, when a caller calls in and hears the auto-attendant and then dials an extension their call is routed directly to voicemail -- without ringing the phone.
Most of our extensions will allow the phone to ring, but there are a couple or more phones that send the caller straight to voicemail.
So far, I've tried the FNC 42, FNC 80, and FNC 69 on the phones that have this problem, but the caller still goes straight to voicemail.
Are there any other solutions you can think of?
