I received a call from a customer who got my company name from this site. They are having a problem with their inskin PF ignoring single digit dialing. All menus act as if all keys are extension start keys.
The voice mail is set up for KSU clock control and the menus are changing according to the viewport window anyway, however all menus are behaving the same way. They can't figure out how to re-record any menu greetings because you can't set up a record prompt key and have it work.

This is a new one for me, any ideas?

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"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.