|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I received a call from a customer who got my company name from this site. They are having a problem with their inskin PF ignoring single digit dialing. All menus act as if all keys are extension start keys. The voice mail is set up for KSU clock control and the menus are changing according to the viewport window anyway, however all menus are behaving the same way. They can't figure out how to re-record any menu greetings because you can't set up a record prompt key and have it work.
This is a new one for me, any ideas?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Mar 2009
Posts: 183
Member
|
Member
Joined: Mar 2009
Posts: 183 |
Why should they have to? Are they going into the vm with the vm pw & go from there to record the greetings. They still will need to have a lap top to go into admin & see how it is set up.
Other than that they might just have to blow it away & start new.
David
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
When the old digital Dispatch/Talkpath lost the first digit, we used to add the registry value DVMIntroVol= -6. I don't have a PF handy to determine if that same registry value applies here.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
It isn't the same problem as not hearing the first digit....in this case it sees all first digits as the first key of an extension no matter how the CCR is programmed. I am pretty sure the VM has corrupted database files.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
Member
Joined: Oct 2004
Posts: 1,492 |
I see your calling it a CCR now instead of a menu is this an ISKIN Flashmail or INSKIN pathfinder?
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Now I'm a little confused. Was the XTS flash VM also called PF? I thought only HD versions were PFs and never installed an XTS Flash. I didn't want to put in a crappy flash VM in a good system like the XTS.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Originally posted by oobie: I see your calling it a CCR now instead of a menu is this an ISKIN Flashmail or INSKIN pathfinder? It is a Pathfinder, but menu, Custom Call Routing, effectively the same thing. The system has corrupt database files. It can be fixed but takes some planning.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
Member
Joined: Oct 2004
Posts: 1,492 |
I know they are both the same thing but wanted to check because I have had a similar issue on the Flash and initializing it fixed it.
And now that I know it is a PF I would have to agree with corrupt DB files. I had one not to long ago when you would end up in a mailbox it would be the wrong extension greeting but if you left a message it would end up in the correct mailbox. And that was from corrupt DB files.
|
|
|
Forums84
Topics94,402
Posts639,369
Members49,808
|
Most Online5,661 May 23rd, 2018
|
|
2 members (Toner, justbill),
167
guests, and
376
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|