If you are having any issues with V Connect or CCC call 1-877-Vertical and hit option 2 then option 2. This gets you into Phoenix (Vodavi)now Vertical and they can help you there. Why waste all this talk and bashing when it can be solved quickly. They can create new tech ID passwaords and MAS ID's in minutes and make sure you are taken care of!

Vertical has an SES division that caters to the smaller dealers (non Wave) and actually are the old Vodavi RSM's. I would recommend you check out the roadshows and sign up for them at the distributor locations throughout the country. If you are active these RSM's will see you. If you don't know who the RSM's are I would recommend calling the 877-Vertical number.