atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems unable to transfer calls directly to VM

All phones have CNF#407 configured to a Trans VM button.

as a test i called from my cell phone and had someone try to transfer my call to my desk voicemail by pressing The "Trans VM Button" (which put my on hold and i could hear the ads/music playing) then typed in my ext then hit the "#" key and hung up and nothing happend.

Can someone tell me the proper sequence?
Thanks!