What type of controller? LX doesnt have a WAN port, MXE has a WAN port, AX doesnt have a WAN port, I think the CXI does. MXE-the system needs a IP address for the WAN port and you can get directly in via the WEB or if its set up in the controller for PPOE you would need to set up a VPN into the controller. Or for the MXE,LX,AX and CXI you would need access to a PC on site that is attached on the controller network. I have used Gotomeeting, Gotomanage, Log me in, Join Me, Gotomy PC, Remote Desktop any of those would work.
Or if the system has a MAP attached its a little of the same or kind of what johnp states, it all depends on how it was set up.
PM sent
