atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Automatic Line Selection and Idle Line Preference

We have a Merlin Magix, r2.0 with 48 ports and 6 lines.

It is set up as a pbx hybrid.

The Automatic Line Selection and Idle Line preference is working correctly (external lines selected by finding the lowest (idle) available line in the pool of lines) only on extension 301 (Which is in key mode).

When all of the other (not QCC or DLL) extensions (in the same 70 Pool) select (by dialing 9) a call out line, the call out line is selected in a rotary loop (the idle line selection does not work).

We are seasonal business and the last 2 lines in our system are shared with other devices (faxes etc) and we prefer that the system only occupies these lines on the rare (very busy) occasion. Right now, the lines are being accessed every 6th outgoing call.

How do we program the remaining extensions to select the "lowest" available line instead of the current "rotary" approach?

Is that because all extensions are in the pool 70? Should they be moved to pool 890?

Thanks
Ben

Remove those two lines from pool 70 and place them in pool 890, then setup the ARS to overflow to pool 890 only when there are no lines in pool 70.

because you have only six lines why not change the system to a square key on all the sets. This way you can see the analog device on these other lines in use. The other idea would to set privacy on the analog device ex. Or a line exclusion device like viking makes would also work. Of course it would help to know what types of phones are on the system in order to remedy the situation. If you are using 4406 sets you could dial access the other two lines if all lines where used. I think there is a way to get rid of one of the intercom buttons so you can see five lines on a 4406.

There is always a better way.. though it may not be as user convenient. where is hal or TT they may have a better Idea.

reescharhon
thx. It appears then that the only way "overflow" works is from pool to pool?

station specialties
I understood (perhaps you can clarify) that we can only have extension 301 and perhaps up to 5 (?) others set up as station keys? were is the option to set them all up as station keys (which we look to do).
thx all

bn

What serious features will we loose if we switch from PBX to key mode? any eefect on automated attendant?
thx
bn

there should be no effect on the auto attendant.

you will have to program privacy on all sets and remove unused lines.

You have other sets you say are not in pool are all these sets operators? If one is not, then copy settings from that set to others. Changing the system to key mode is like starting over. You might even have to pull the memory battery out of the CPU to clear it in order for it to recognize Key mode.

First of all you don't have to change anything to Key mode. First reason because you are loosing lots of buttons, second, you are loosing Automatic Privacy. I would suggest leave all lines except those shared 2 for Analog devices in Pool 70, asign Pool to all telephones and then go to Central tel. Programming for each and every phone to asign Auto Line Selection by pressing Pool button first and then those two for shared lines. In this case as soon as you go off hook system will grab first available line in Pool 70 and you won't have to dial 9. Make adjustment on line ringing and you are done. make sure that Fax lines don't go to AA.

Vad 60, That is the best Idea and with the least amount of problems. My concern was the original set up depending on the sets....? none of this should have been pooled with only six lines. He may have a bunch of 4400 or even standard 2500 type set's that we have yet to know about. Then we get into dial access for just 6 lines if basic set exists.

I'd follow reescharhon's advice - stay in Hybrid mode, since your users are already used to dialing 9 for outbound calls.

Remove those two lines from pool 70, and reassign them to pool 890.

Add pool 890 as the 2nd route to the ARS tables that already use 70 (that would be the default Local and Long Distance tables - the table number varies by release)

For those single line devices that use the lines that are now in pool 890, you would assign pool 890 and pool 70 to them, and then make their Auto Line Select pick pool 890, then pool 70. Those devices won't need to dial 9 first, which is actually what you'd want for a Fax machine.

all
1. thank you. excellent discussion and help.
2. Station Specialties is right. the system is WAY over spec'd in its current set up. At one time we had 3 companies and far more lines going thru the system. It should be square key
3. However we are going to go with reescharon and TTT's bcs the change to square key would be to monumental for existing users.
Thanks again
bn